Efficient & coordinated digital customer communication for banks
Salutat partners with financial institutions to improve digital customer experience. We replace SMS blasts with 2-way, personalized smartphone chats by automating and enhancing customer conversations. Messages are sent using the Salutat APP to customers on preferred channels e.g. WhatsApp. Salutat reduces staff communication time/costs significantly and drives superior customer repayment, sales, and retention. Salutat’s real-time data analytics and reporting includes an early warning system for declining customer engagement and staff performance (including fraud/harassment language alerts).